Effective Date: July 2025

1. Introduction

Nova Escapes Pty Ltd / PT Nova Escapes Group ("Nova Escapes", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit https://www.escapesbynova.com or engage with our services.

2. Information We Collect

We may collect personal data when you:

Visit or browse our website
Make a booking or submit a property inquiry
Subscribe to our mailing list
Contact us directly

This may include:

Name, email address, and phone number
Property details you share with us
Payment details (processed securely by third-party providers)
Location data, device information, and usage behaviour via cookies and analytics tools

3. How We Use Your Information

We may use your data to:

Respond to enquiries and manage bookings
Deliver our villa management services
Process payments and send transaction confirmations
Send updates, service notifications, or marketing (if you’ve opted in)
Improve our website, offerings, and user experience

We do not sell or rent your personal data to third parties.

4. Cookies and Analytics

We use cookies and similar tracking technologies to:

Understand site usage
Improve performance and content relevance
Offer a smoother user experience

You can modify your cookie settings through your browser at any time.

5. Sharing with Third Parties

We may share your information with trusted third-party service providers to support and deliver our services. These may include:

Payment gateways (e.g., Stripe)
Property management software platforms (used to manage bookings, calendars, and guest communication)
Dynamic pricing tools (used to optimise nightly rates based on demand and market trends)
Hosting and analytics providers (e.g., Google Analytics)
Operational support tools (e.g., email platforms, CRM systems)

All third-party providers are bound by confidentiality and data protection agreements and are only authorised to use your data as necessary to perform their services.

6. Data Security

We maintain appropriate administrative, technical, and physical safeguards to protect your information. However, please note that no online transmission or storage is completely secure.

7. Your Rights

You have the right to:

Access or correct your personal data
Request deletion of your data
Opt out of marketing communications
Ask how your data is used or stored
To exercise any of these rights, contact us at: info@novaescapes.com

8. Policy Updates

We may occasionally update this Privacy Policy. When we do, we’ll revise the “Effective Date” above and post the updated policy on our website.

9. Contact Us

If you have any questions, please contact:

Nova Escapes Pty Ltd

Email: info@novaescapes.com

Website: https://www.novaescapes.com